Privacy Policy & HIPAA Notice

Introduction

Transformative Wellness ("we," "us," or "our") is committed to protecting your privacy and the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal privacy laws.

Information We Collect

Personal Information

• Name, address, phone number, email address
• Date of birth and demographic information
• Insurance information
• Payment and billing information

Health Information (Protected Health Information - PHI)

• Medical history and current health conditions
• Treatment records and progress notes
• Before and after photographs (with your consent)
• Medications and allergies
• Test results and diagnostic information

Website Usage Information

• IP address and browser information
• Pages visited and time spent on site
• Device information and operating system
• Cookies and tracking technologies

How We Use Your Information

• Provide Services: To deliver medical and aesthetic treatments
• Communication: To schedule appointments, send reminders, and respond to inquiries
• Billing: To process payments and insurance claims
• Quality Improvement: To improve our services and patient outcomes
• Legal Compliance: To comply with applicable laws and regulations

How We Protect Your Information

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Only authorized personnel can access your information
• Secure Systems: We use HIPAA-compliant software and systems
• Staff Training: All staff are trained on privacy and security protocols
• Regular Audits: We conduct regular security assessments

Your HIPAA Rights

Under HIPAA, you have the following rights regarding your protected health information:

Right to Access

You have the right to inspect and obtain a copy of your medical records.

Right to Request Amendments

You may request corrections to your health information if you believe it is inaccurate or incomplete.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your health information.

Right to Request Restrictions

You may request limitations on how we use or disclose your information.

Right to Confidential Communications

You may request that we communicate with you in a specific manner or at a specific location.

Right to a Paper Copy

You have the right to receive a paper copy of this notice.

Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare Providers: Other providers involved in your care
• Insurance Companies: For billing and payment purposes
• Business Associates: Third parties who perform services on our behalf (under HIPAA Business Associate Agreements)
• Legal Requirements: When required by law or court order

Third-Party Services

We use the following third-party services that may collect information:

• Online Scheduling: MyPatientVisit for appointment booking
• Payment Processing: Secure payment processors
• Analytics: Google Analytics for website improvement

These services have their own privacy policies and are bound by HIPAA Business Associate Agreements where applicable.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain your medical records in accordance with California state law, which requires retention for a minimum of 7 years after the last date of service (or longer for minors). After the retention period, records are securely destroyed.

Breach Notification

In the event of a data breach involving your protected health information, we will notify you in writing within 60 days of discovery. We will also report breaches to the Department of Health and Human Services as required by law.

Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

Privacy Officer
Transformative Wellness
969 Vale Terrace Drive, Suite B
Vista, CA 92084
Phone: (858) 444-0414
Email: privacy@transformativewellness.com

To File a Complaint:
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.